I am so disappointed with this defective Bokuk Mix & Go Blender that I bought from O Shopping. It made me hate this product and O-Shopping while blaming myself for being so trusting.
It was delivered to me on November 7, 2018. When the product was delivered to me, I noticed the box was not sealed anymore so I checked the box. Upon opening the box, I saw all the components there: the Green and White Base Body, 2 Green Tumblers with lid, one Stainless Steel Blade Assembly, and two Free Tumblers in Blue and Orange color.
I then paid the delivery man the amount of P1,511.30. This product was on sale so I got it at lower price. Upon receiving the payment, I asked the delivery man if he needs some drink, he then asked for some water so I immediately refill his water jug with cold water and gave it to him. The he thanked me and left immediately.
Did I miss doing something. Yes! I did not test if the product was working before paying him. I was so trusting, I was thinking they will not deliver defective product but I was wrong. It was too late for me to realize that I should not trust when it comes to products purchased online. I kind of blamed myself for not doing the most important thing before paying the delivery man. For the record, I've purchased some kitchenwares from O-Shopping for two times already but this is my first time to buy small kitchen appliance from them.
I was already familiar with how to operate this Mix and Go Blender because I kept watching the video on how to use it at Youtube even before I purchased the product. But even before operating it I checked the enclosed User Manual just the same to make sure I was operating it correctly,
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| The User Manual |
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| The Method of Use |
I put slices of cucumber and melons in one of the tumblers, fastened the blending lid and closed it tightly and made sure there was no spillage. I then, placed the tumbler on the blender base as instructed. I made sure the arrow on the lid was aligned with the arrow on the base. Upon securing the tumbler I pushed it downward and twisted. Upon locking the tumbler in place this Bokuk Mix and Go Blender should immediately start the job of blending but it did not. I checked if the power chord was plugged correctly and it was. I tried over and over again to operate Bokuk but it would not respond. I got so exhausted and blamed myself for not testing this product before paying the delivery man.
Then I remembered my sister. She has this same product which she purchased several months back. I drove my way to his home carrying my Bokuk and upon reaching her place, I tried using her Blending Base to blend the fruits on my tumbler but it did not work. Then we tried using my sister's Blending Base on my tumbler. Upon securing it on my Blending Base, I twisted it and as it locked, it blended immediately and completed the job. So the problem was detected. It was the Blending Lid. This is obviously defective.
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| The Blending Lid is the defective part the prevented this product from blending |
So what would I do? I called O Shopping Customer Care Hotline of course to report the problem. And what was their response after hearing my problem? The CSR told me it would take some 12 days or more before this product will be picked up for replacement. OH MY GOD!!!!
So here I am, it's been 5 days and I have yet to hear from them. It looks like I had to wait for 12 days indeed and if not, I must report this to the proper authorities.
Update on this product after 8 months:
In fairness to O-shopping, I got the replacement in 12 days and the product worked well for quite sometime. But unfortunately after barely 8 months now... just this morning when I was making cucumber smoothie, it just stops spinning. I thought, I would just throw away this product and buy another blender, but after few days I realized I should call O-shopping about this. Well, they told me the product is still under warranty and so I should wait for 5 days and someone will come to me to pick up this defective product for replacement. Well, that impressed me. At least they are not like this poor ShopTV that will require you to pay for the cost of shipping of broken products when it is already past 7 days even if the product is still under warranty period.
So I will just update you if they will indeed replace this broken Bokuk.
Update on O-Shopping's promise to pick up my broken Bokuk.
They picked up the defective Bokuk after more than a month finally. I called them on the second week of July regarding the problem but the product was picked up only yesterday, August 19. Now my next problem is when would they deliver the replacement for this product? Will it take them another month, or more? Well, I just have to wait and see.
Final update on my Broken Bokuk
This time I must say O-shopping was able to please me. The replacement comes to me in 5 days. Just this morning, August 24 a new Bokuk was delivered to me and it is working well. So I must say everything is okay now. I just hope this replacement will last long.
Comparison between O-Shopping and Shoptv
I could not help but compare the services of these two Online Shops in the Philippines. O-shopping although not perfect is far better, they give fair deal to their customers as far as my experience is concerned. Like in this case, they pulled out the broken Bokuk and delivered a new one to me without charging me any shipping fee. This is so unlike 0-shopping who delivered me 2 broken Mosquito repeller and when I asked them for replacement, they told me I need to send back to them at my expense. So beware of Shoptv. If you want to know more about my experience here you can refer to this blog http://myhealthyplanet.blogspot.com/2019/07/beware-dont-buy-easymaxx-mosquito.html
